ServiceNow Admin/Developer

Targets ITSM/ITIL‑focused roles in large enterprises

2–2.5 Months ₹30,000 Bengaluru

• ServiceNow basics & platform navigation
• ITSM modules: Incident, Problem, Change
• Service Catalog & Request Management
• Workflow, Flow Designer & server/client scripting
• Integrations & MID Server intro
• Best practices, ITIL alignment + more

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Target roles: ServiceNow Administrator, ServiceNow Developer, ITSM Specialist

ServiceNow Admin/Developer course banner—ITSM/ITIL modules, Service Catalog, workflows and scripting training at BBSEdTech Bengaluru

What you’ll master

ServiceNow Basics

Instance setup, UI, tables, forms, lists, CMDB overview, ACLs, update sets.

ITSM Modules

Incident, Problem, Change—SLAs, major incident flow, approvals, CAB.

Service Catalog

Catalog items, record producers, variables, workflows, fulfillment.

Workflow & Scripting

Flow Designer, client/server scripts, business rules, UI policies/actions.

Integrations

REST/SOAP, import sets, MID Server basics, outbound/inbound patterns.

Deployment & QA

Dev→Test→Prod, update set review, testing strategy, documentation.

Outcomes you can expect

✓ Configure core ITSM modules aligned to ITIL processes

✓ Build catalog items, flows, and scripts for real business scenarios

✓ Crack Admin/Developer interviews with project portfolio & mocks

Curriculum Snapshot

Module Highlights

Platform navigation, tables/CMDB, data model
Incident/Problem/Change with SLAs & MIM
Service Catalog, RITM flow & fulfillment
Flow Designer vs Workflows, BRs, UI Policies
Client/Server scripting (GlideForm/GlideRecord)
Integrations (REST, MID), import sets, transforms

Projects & Labs

End‑to‑end ITSM rollout (INC/PRB/CHG) with SLAs
Service Catalog for onboarding with approvals
Automation with Flow Designer & BRs
External system integration via REST
Governance: update sets, documentation, UAT

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FAQs

Basic IT concepts help, but we start from platform fundamentals and ramp up to Admin/Developer topics with hands‑on labs.

Yes—Incident, Problem, and Change are taught with ITIL alignment and real implementation patterns used in enterprises.

Yes—mock interviews, resume/LinkedIn review, and referrals guidance are included via our placement support track.